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General conditions for using the website and e-shop


Dear customers, please read and get acquainted with the current Terms of Service of the store

1. General conditions

These General Terms and Conditions are a legally binding agreement between the HOMESPAOILS.COM store and the users (you) in connection with the services offered by HOMESPAOILS.COM. By browsing the pages, clicking on the objects or links located on the pages of HOMESPAOILS.COM, you agree, accept and undertake to comply with these Terms of Service. HOMESPAOILS.COM is a registered trademark of HOME SPA.BG OOD. HOME SPA.BG Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address of management: Plovdiv, 15 Voinishka Slava Str. VAT number: BG204876007


2. The confidentiality of your data

HOMESPAOILS.COM processes and takes measures for protection of personal data of users in accordance with the requirements of the Personal Data Protection Act. Users agree that HomeSpa.BG Ltd. has the right to process their personal data in connection with the use of services on the website. In order to serve you and fulfill your orders, it is necessary to accept the following data:


- name and surname - e-mail - contact phone - address for invoice and delivery - postal code


Subsequently, you have the opportunity to correct this data from your personal profile. The data we will receive when ordering, registering or browsing the pages will be used only for your service - accepting and executing orders, subscribing to news, contacting you in case of problems with the order and improving the service of HOMESPAOILS.COM. We guarantee that this data will not be provided in any form to third parties or used for purposes other than those described above. Your user profile can be deleted from the system together with the data attached to it if you wish.

Access to personal information

You can request a report containing all the personal data we hold about you, please contact us at:




Right to be deleted ("right to be forgotten")

Use this option, if you want to remove your personal and other data from our store, please contact us at:



3. The order

An order can be made both by creating an account in the system and by a quick order, which does not require an account, but data for delivery are filled in. Each order of a product or service through the system of is associated with an obligation to pay by your chosen method of payment. We accept orders 24 hours a day, also on weekends and public holidays. In the order process, you have the opportunity to see the products you buy and their prices, your names, e-mail, phone, address, postal code, method of delivery and method of payment. After completing the order and if this is your first order on the specified phone you will receive a call from us confirming the same information. For each subsequent order you will receive a confirmation only by e-mail. You will be notified by e-mail about the change in the status of the order (confirmation, processing, sending, etc.). You can monitor the status of the current as well as previous orders from your personal profile. Ordering product (s) through the e-shop means express consent to enter into a distance selling contract, which is regulated by the Consumer Protection Act.


4. Prices

All prices are in BGN with VAT included. The prices of the products are shown without the delivery price, which you can find out about from the delivery section of the site or get information about it in the order process. The prices of products with discounts for quantities of the type of "Price when ordering x pieces" are valid only for online orders of the respective quantity. Home Spa.BG Ltd. reserves the right to change prices without prior notice, as well as to correct incorrect information about the goods. Typographical errors, differences in the color representation of the products, as well as changes in their design are possible. Home Spa.BG Ltd. has the right at any time to change the content of and these General Terms of Use, without the obligation to notify users in advance of the changes. The amended general terms of use are published on the site and are available to all users.



5. Problems in the execution of the order

Although we strive to execute all orders accurately, the execution of your order may be hindered for any of the following reasons:


1. We do our best to have stock and update stock in a timely manner, but it is possible that some of the ordered products are not available; in this case we will contact you as soon as possible by phone or email 2. We have provided incorrect or incomplete delivery details - names, address, phone, postal code. In case of discrepancy between the received and ordered products or inaccuracy due to our fault, we will bear the costs of subsequent return and replacement of non-compliant products. If it is impossible to deliver through no fault of (you are not at the specified address or do not answer the calls of the supplier), your order will be returned to us until we contact you.



6. Payment

Orders are paid at your choice, according to the method specified in the e-shop. We currently offer one method of payment: Payment on delivery: upon receipt of the order, you pay the courier. (Cash on delivery by postal money order)



7. Delivery and receipt of products


1. By sending an order confirmation, you agree to pay the price of the selected products and the indicated value of the transport costs.


2. Delivery to address: selected in the order process after filling in the exact address, names, postal code, preferred delivery date and additional instructions.


3. The delivery of the goods is made by a representative of or by an employee of the courier company "Econt Express" EOOD, with which "Home Spa.BG" OOD has concluded a contract.


4. The term for delivery of goods ordered through the online store is up to two working days after receiving confirmation from the customer. Prices for deliveries within the Republic of Bulgaria are fixed and depend on whether the order is addressed to the customer's address or to the office of the courier company.


8. Order cancellation and return

You can return products purchased from us without a reason for return within 14 days from the date of purchase under the following conditions:

- The products must be in their original packaging - no traces of use, damaged appearance or staining - to include the original invoice with which you received the products (with your order you will receive an accompanying document - receipt on delivery or invoice of your choice ) - the cost of returning the products is at your expense


You can replace the products with others or restore their value if you do not want a replacement. We refund the value of the products without the cost of delivery. All amounts paid upon delivery or on the spot, we refund only by bank transfer to your personal account within 14 days from the date on which you notified us of your cancellation of the order.


Product return address: Home Spa.BG Ltd. Plovdiv 4000 15 Voinishka Slava Str.,



9. Complaints and questions to us

Please contact us at +359 885605172 to discuss any issues related to the products or services provided by



10. Disputes. Alternative dispute resolution

The suspect body for consumer protection in Bulgaria is the Consumer Protection Commission with address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors; tel .: (02) 980 25 24; fax: (02) 988 42 18; hotline: 0700 111 22; website: In case of disputes regarding obligations arising from contracts for online sales, in which no agreement has been reached, you may refer the dispute to the bodies for alternative dispute resolution (ADR) under the terms and conditions of Article 181a et seq. Of the CPA. Additional information on alternative consumer dispute resolution can be found on the website of the Consumer Protection Commission at and on the online dispute resolution platform ODR.



11. Content and copyrights

The Website contains copyrighted materials and texts, images, graphic logos, graphics, trademark logos, databases and software that are owned or licensed by and are protected by Bulgarian and other applicable laws and conventions on copyright, related and other intellectual property rights. The reproduction of the content, of the website and / or any of its elements, object of intellectual property, can be done only with the written consent of Homespa.BG OOD or its executors. Use of the Services and the Website does not grant users any rights to the intellectual property as a whole or to any part of it.

12. For the products

1. The information and products on this site are not intended to diagnose, treat, cure or prevent any disease or health problem.


2. Use of products, precautions for use - essential oils are very powerful concentrates and can be dangerous if not used properly. describes the precautions for the use of essential oils and the conditions for hygiene and safety of home cosmetics with each order.


The customer must be aware of the precautions for use before using the products and observe them for any use of Home products.


Home Spa.BG Ltd. is not responsible for damages caused by misuse of any of its products or non-compliance with the precautions for use and conditions for health and safety when using our products.


Home Spa.BG Ltd. offers on its website cosmetic ingredients designed for individuals for the production of "home" cosmetics.


Home Spa.BG Ltd. reminds that the placing on the market of cosmetics is subject to strict rules that the Client must follow if he intends to sell his cosmetic creations.


Home Spa.BG Ltd. is not responsible for the use of its products for the production of a cosmetic product that will be placed on the market.


Use of essential oils for therapeutic purposes - essential oils are not harmless products and contain very high percentages of active substances. Home Spa.BG Ltd. does not promote self-medication. The information provided on the site comes from reference books in aromatherapy. The data are for information purposes, they can in no way represent medical information, nor can Home Spa.BG OOD be held responsible. For each use of essential oils for therapeutic purposes Home Spa.BG Ltd. reminds the need to consult a doctor or pharmacist competent in the field of aromatherapy.

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